General Website Support
For anyone who has a website that is included within the UMC WordPress environment and needs assistance.
Before submitting a request for help, make sure to check our WordPress Guide for tutorials on several common WordPress features.
Campus Map Update
Updates to the interactive campus map are made periodically throughout the year. If your request needs to be addressed in a timely manner, please make a note of that in the form.
Campus Directory Update
If you want to request a new addition or provide an update for an existing Wake Forest office, department, or property listed on the university’s Campus Directory page.
If you have questions about information showing in people directories (WIN, peoplesearch.wfu.edu or Workday), please open a ticket at help.wfu.edu.
Site Migration
If you have decided that you would like to move your site into UMC’s managed WordPress theme, let us know and, once approved, we will set you up in our pre-production environment.
New Site Request (3rd/4th Level Domain)
Requests for a third-level wfu.edu domain (i.e., your-department.wfu.edu) requires approval from the University’s TLD Approval Board.
The University has an established policy of allocating a single third-level wfu.edu domain to University schools, departments and other functional units. Sub-units are generally required to use a fourth-level domain under an existing third-level domain.
Recommended Search Result
Recommended search results appear first on the wfu.edu Google search results page. Requests should be limited to priority or high profile pages on your site.
Recommended search results will not appear on Google or any other search engine.
Siteimprove Training
Siteimprove training and support is available for anyone who is a site editor and/or manages content in a UMC WordPress website and needs access to:
- Quality assurance (broken links, misspellings) issues
- Accessibility issues
- Website analytics
Staff will be provided access to Siteimprove only after they have completed training on how to use the platform.
Website Tracking or Pixel Request
For adding a tracking tag, pixel, or measurement script to a WFU website, or taking one off. If somebody has sent you a snippet of code and told you to have it added to the site, this is the right form.
Tags run on the pages they fire on, so a few questions below are required: what the tag is for, where it should run, when it should stop, and what information it sends out and to whom. Those answers become the University’s record of the tag, and they are what lets us answer questions about what we collect.
Third-Level Domain Request
Requests for a third-level wfu.edu domain (i.e., your-department.wfu.edu) requires approval from the University’s TLD Approval Board.
The University has an established policy of allocating a single third-level wfu.edu domain to University schools, departments and other functional units. Sub-units are generally required to use a fourth-level domain under an existing third-level domain.
URL Redirect
If you are looking to redirect a URL on your own site, you may be able to do it with the redirects plugin. If that does not apply and you still need an existing URL pointed to a new destination, complete this form and list all URLs with their redirect destinations.
WordPress Plugin Request
We have plugins available to help with different ways to handle content, you can request a new or existing plugin. If you are requesting a new plugin, please describe your goal(s) and what you want the plugin to accomplish so we can evaluate what plugin would perform best.
For security, compatibility, and performance concerns, we will need to evaluate the plugins according to our Third-Party Plugin Policy.
WordPress Training
Zoom training sessions are offered for site editors who are using the UMC (Gutenburg) WordPress platform.
Other
If you have something that you need assistance with that isn’t listed above, please let us know.
