Support Request Forms

Campus Map Update

Updates to the interactive campus map are made periodically throughout the year. If your request needs to be addressed in a timely manner, please make a note of that in the form.

Campus Directory Update

If you want to request a new addition or provide an update for an existing Wake Forest office, department, or property listed on the university’s Campus Directory page.

If you have questions about information showing in people directories (WIN, peoplesearch.wfu.edu or Workday), open a ticket at help.wfu.edu.

Recommended Search Results

Recommended search results appear first on the wfu.edu Google search results page. Requests should be limited to priority or high profile pages on your site.

Recommended search results will not appear on Google or any other search engine.

General Website Support

– Most Common –

For anyone who has a website that is included within the UMC WordPress environment and needs assistance.

Before submitting a request for help, make sure to check our WordPress Guide for tutorials on several common WordPress features.

New Site Request

Requests for a third-level wfu.edu domain (i.e., your-department.wfu.edu) requires approval from the University’s TLD Approval Board.

The University has an established policy of allocating a single third-level wfu.edu domain to University schools, departments and other functional units. Sub-units are generally required to use a fourth-level domain under an existing third-level domain.

URL Redirect

If you are looking to redirect a URL on your own site, you may be able to do it with the redirects plugin. If that does not apply and you still need an existing URL pointed to a new destination, complete this form and list all URLs with their redirect destinations.

Siteimprove Support

Siteimprove is Wake Forest’s primary website governance and optimization platform. It helps identify quality assurance and accessibility issues, provides website analytics, delivers SEO insights, and offers a range of tools to help improve your site’s overall performance.

Use this form if you need support using Siteimprove or you’re a new user who would like to schedule training.

Site Migration

If you have decided that you would like to move your site into UMC’s managed WordPress theme, let us know and, once approved, we will set you up in our pre-production environment.

WFU GO Link

If you would like to create a generic or custom shortened URL for a webpage on your site. (i.e. go.wfu.edu/Description)

WordPress Plugin Request

We have plugins available to help with different ways to handle content, you can request a new or existing plugin. If you are requesting a new plugin, please describe your goal(s) and what you want the plugin to accomplish so we can evaluate what plugin would perform best.

For security, compatibility, and performance concerns, we will need to evaluate the plugins according to our Third-Party Plugin Policy.

WordPress Training

Zoom training sessions are offered for site editors who are using the UMC (Gutenburg) WordPress platform.